Training for Administrators, Managers and Front-Line Workers

The benefits of any solution can only be measured by how effectively it is used. Willow Tree provides premier training services for all levels of users. We combine real-world expertise with agency-specific examples to provide curriculum that maximizes the value of the technology in a way that users can use immediately.

Sessions for different user roles delivers content intended to leverage the entire solution system from many angles:

• Front-Line Workers are taught tips to maximize data quality and collection speed, while using Willow Tree tools effectively to increase productivity when dealing directly with clients.
• Manager sessions focus on ensuring agency and team leaders are properly equipped to oversee their staff and resources. They are also shown the value of quality reporting and how to make the most of metrics the system can provide.
• Administrators are shown the inner-workings of the Willow Tree ecosystem in order to ensure smooth operations and a personalized user experience. Important configuration and customization details are covered based on specific agency details.